![]() You do not need to uninstall previous versions of Elements some users prefer to keep the older, familiar version(s) around as they come up to speed with the new version’s features.Install with an account that has administrative privileges (not a Limited User Account if you are using Windows).For the easiest installation experience, quit any open programs, including virus protection software, prior to installing Elements 14.If you run into any difficulties, see the Elements 14 Installation Troubleshooting page.We suggest using a browser other than Internet Explorer to download the files above. They can be quite large and IE has been known to drop the extension (like “.exe”) from the Windows filename. He asked for my contact number and I gave it to him.If this happens and you can’t open a file, then just rename it to add back the extension. I just want to activate my software that I own! He said that the only way was to upgrade my software! I was furious and said that this was dishonest and that I wanted to speak to his superior. He came back shortly and said that they don't support this version anymore. The guy over there said to wait and to let him check into my account. That's when I contacted customer support. This time the error message is that it failed to activate it and I was to contact customer support. ![]() So I try to re-enter the same serial number. Only 1 other machine was shown so I deactivated that one. So I went back to my account to see which machines were activated so that I could deactivate some. My original error was that I had too many machines activated to use it. It had my original serial number there too. ![]() I re-downloaded it from my account portal. ![]()
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